By Gary Pickford, Managing Director
The end of the year is traditionally a time to reflect on the successes, failures and progress of the months before. As we reach the end of 2022, we can be proud of the headway that we have made towards our goal of becoming a truly solutions-centred value-added distribution business. This is the culmination of not just one year of hard work, but more than six years of effort as we grasped the nettle of changing our culture from transactional distributor to solution partner.
The result is a slick, modern logistics engine; a dynamic and customer-focused team; digitalised processes and systems; strong professional services capabilities; and a roadmap for orienting a distribution business in the digital economy.
The journey is far from complete, but we have a solid foundation in place for the next phase of our evolution. Looking ahead to 2023, we are going to work closely with our channel partners as they, too, step up their transformation from transactional resellers into trusted business partners and advisors to their clients - in the large corporate, SMB corporate and the prosumer segment.
To this end, we will be focusing on three distinct strategies and actions in 2023:
While we don’t expect economic conditions to improve dramatically in 2023, we can see great opportunities for our partners and our business. We look forward to working closely with our channel partners to help solve our customers problems as we continue on our path of digital transformation and business evolution.