Get post-sales help fast

We’re excited to introduce the evolution of our 'Resolution Centre' into the Partner Support Centre—crafted to elevate your experience with top-tier omnichannel support.

Enjoy expanded self-service options, access to in-depth knowledge base articles, quick response times, and easy tracking numbers for effortless support monitoring. The Partner Support Centre brings all post-sale inquiries, needs, and assistance together in a unified platform, ensuring a seamless and efficient experience.

This transformation means faster resolutions, improved response times, and a more personalised support journey. Our dedicated team is here to provide a smooth, hassle-free experience whenever you need help, all through one powerful support hub.

 

What you need to know
New contact methods for your post-sale queries:

• Email: support@tarsus.co.za

• Website: Click here to open the Partner Support Centre

• TDP AmazeBot: Accessible via the Tarsus Distribution Portal

• Phone: (+27) 011 531 1111

Out with the old, in with the new:

All previous contact methods will now redirect to the new process, ensuring a smooth transition for you. For any post-sale support inquiries, please reach out to the Partner Support Centre.

The Partner Support Centre is here to assist you, whether you’re in South Africa or across Africa. Our support is available during South African business hours.

 

Explore the Partner Support Centre and discover a wealth of knowledge base articles, along with our range of digital self-service solutions. This valuable resource allows you to quickly find answers to your questions or easily submit a request for assistance.

 

 

Additional guidelines for your return request:

• A valid Tarsus Distribution proof of purchase document is required for all returns.

• When submitting a Partner Support returns request, please make sure to include the Request Merchandise Authorisation (RMA) form and any supporting documentation to enable a smooth post-sale returns procedure.

• Return authorisations may take up to 48 hours to be processed depending on the nature of the request and additional authorisation documents required.

• Returns without an approved RMA document may be delayed or rejected. Please confirm that the authorised RMA document corresponds to the physical items returned.