Job Details:
If you are a dynamic, driven, and articulate team player with a passion for account management and customer experience in the technology distribution space, this opportunity is for you.
We are looking for an Internal Account Manager to join our SMB team and play a key role in building and maintaining strong client relationships, driving customer engagement, and helping clients achieve their strategic objectives by crafting tailored solutions that boost their revenue.
Our ideal candidate thrives in a collaborative environment, willingly shares their digital expertise to enhance workplace efficiency, and excels at identifying customer needs while consistently exceeding expectations.
If you are ready for a challenge, please apply.
Requirements:
Educational
- Grade 12 or equivalent.
- A tertiary qualification is preferable.
Experience
- 5+ years of technology sales and product / account management experience.
- Knowledge of the distributor-to-partner and partner-to-end user experience is preferred.
- Strong enterprise and cybersecurity experience is essential.
Skills
- Financial and business acumen, with experience building business plans.
- Thorough understanding of the different market segments, and how to engage each segment respectively.
- Project management and problem-solving capabilities are key.
- Excellent track record in achieving turnover and margin targets.
- Excellent communication skills both verbal and written.
- Time management skills and administration skills.
- Enterprise Compute focussed sales skills.
- Proficiency in MS Office, particularly advanced Excel skills.
Personal Attributes
- You possess excellent communication skills, both verbal and written, enabling clear and professional interactions.
- You excel in time management, ensuring that tasks and priorities are handled efficiently.
- You are highly detail-oriented, ensuring that every aspect of the account is managed with precision.
- You have a customer-centric mindset, focusing on delivering exceptional service and building strong relationships.
- You are adaptable and can quickly respond to changing priorities and client needs.
- You are proactive, identifying opportunities for improvement and taking the initiative to address them.
- You are a team player, collaborating effectively with colleagues and stakeholders to achieve shared goals.
Responsibilities
Client Relationship Management
- Build and maintain strong relationships with key clients.
- Engage customers to assist in achieving their strategic goals.
- Develop bespoke solutions that lead to improved client revenue.
Customer Engagement
- Drive customer engagement by identifying and understanding customer needs.
- Ensure customer satisfaction by exceeding client expectations.
Collaboration and Team Support
- Collaborate with colleagues to share digital skills and attributes.
- Contribute to the transformation of the transactional workplace.
Solution Development
- Tailor innovative and effective solutions to meet individual client requirements.
- Actively seek opportunities to enhance customer outcomes and drive business growth.
Continuous Improvement
- Stay informed about industry trends and customer challenges.
- Implement strategies to ensure a competitive edge and maintain client loyalty.
Additional
- Reliable transport.
- This is an office-based position in the Durban branch.
A more comprehensive job description will be available upon application.
All required qualifications will be verified by an independent provider on behalf of Tarsus.
Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.