Warranty - Tarsus Distribution

Step into a world of assurance with Tarsus Distribution, a pioneering distributor of industry-leading IT hardware brands. Our commitment transcends typical distribution services; we focus on elevating customer confidence and satisfaction through dependable warranty offerings from our technology partners.

If you need to claim against a warranty, please refer to the below to contact the relevant technology partner and they will guide you through the process, ensuring that you offer unparalleled service and support to your customer.

Acer

Warranty Procedure

Log a request with Acer telephonically: +27 87 151 3400 For technical Acer requests, please call: 087 151 3400

Onsite & Fetch, Repair, Return Warranty is Limited to RSA only. Units with Onsite and FRR warranties that are outside of RSA will revert to a Carry in Warranty.

Kindly ensure you have the following information available before contacting Acer:

Acer product SNID number or the Serial number.
DOA claim is valid if the following conditions are met:
Product has a defective hardware component.
Product is returned within 14 Calendar days from purchase. (Client has to provide proof of purchase).

APC

Warranty Procedure

Log a request telephonically:
South Africa: 0861 300 222
Countries outside of South Africa: +27 11 230 5880

Log a request via email: esupport.africaen@schneiderelectric.com

You will receive an automated response with a case no. If you do not receive a case number, it means your case is not logged.

Dell Client Compute

Warranty Procedure

Check your hardware warranty status: http://www.dell.com/support/
home/za/en/zabsdt1?app=warranty

Log a request via the Dell portal:https://www.dell.com /support/contractservices/en-za

Please have the following information available:

Service Tag number and/or Case number.
Current version of the operating system.
Description of the problem and any troubleshooting steps already taken

Dell Enterprise

Warranty Procedure

Log a request telephonically: 080 016 7000

Log a request via the Dell EMC portal: https://www.dell.com/support/incidents-online/en-za/contactus/dynamic

Please have the following information available:

Service Tag number

Eaton

Warranty Procedure

Log a request telephonically: 011 824 7400

Monday to Friday at 07:30 to 16:30

Technical Assistance:
After hours requests: 0800 025 200
Urgent requests: 011 780 8629

Please have the following information available:

Name of your Company
Name of the contact person on site
Contact number, preferably a cell number
Short description of the problem
Order number, if available

HP

Warranty Procedure (IPG Customer)

Log a request telephonically: 086 000 1030 or 086 010 4771 (A call must be logged with HP and the authorisation return form must be obtained before unit may be returned to Tarsus)

Warranty Procedure (PSG Customers):

Log a request telephonically: 086 104 4771 (Consumer) or 021 672 4036 (Commercial)

Log a request via email: doa@tarsus.co.za

Please have the following information available: